Old Plank Trail Community Bank Visa® Family Card  

 

Terms and Conditions   

 

Important Information 

For Your Reloadable Visa® Family Card  

 

These are your Reloadable Visa® Family Card Terms and Conditions.  Please read them carefully and keep them for your records.  Please sign your card immediately.  By accepting and using your Card, you agree to be bound by these Terms and Conditions for your Reloadable Visa® Family Card or “Card.”  The privilege to use this card and/or the terms may change at any time.  “You” and “Your” means the person who has received the Card account.  “We”, “Us”, and “Our” mean Old Plank Trail Community Bank.  Business days are Monday through Friday, excluding holidays, and phone access is 24 hours a day, 7 days a week.    

 

The Card is a prepaid card product that can be used at retail establishments, and financial institutions that have agreed to accept Visa® debit cards.  We hold the value of all Cards in an aggregate account and there is no FDIC insurance to your benefit.  The Card is not a credit card.  When you use the Card, the amount available on the Card will be reduced by the amount of the cash withdrawal or purchase until it reaches zero.  In any case where you are given value through the use of the Card greater than the remaining balance, you will pay us on demand the amount by which your transactions exceeded the balance.  The Card is re-loadable, meaning that you, a card sponsor, or an authorized gift giver may add funds to it at any time within established limits.    

 

Section 1.  TELEPHONE NUMBER AND ADDRESS TO BE NOTIFIED IN EVENT OF A LOST CARD OR UNAUTHORIZED TRANSFER   

 

Immediately call Customer Service toll free at 800-665-8709. This number is available 24 hours a day, 7 days a week.  OR report the card lost or stolen at the cardholder website:   

 

https://www.familyprepaiddebit.com/familycard/oldplankfamcard/login  

 OR write us at:

Old Plank Trail Community Bank

20012 Wolf Rd.

Mokena, IL 60448

as soon as possible.  We must hear from you no later than 60 days after the date of the transaction in question and the following information must be provided:  

 Replacement Card:  You will need to provide your name, address, Social Security Number, a date of birth and the billing address if it is different than the mailing address.  

 

Section 2.  CARD FUNDING, ACTIVATION, TYPES OF AVAILABLE TRANSFERS AND LIMITS ON TRANSFERS  

 

Card Activation and PIN.

To activate your card, call the toll free Customer Service number at 800-665-8709.  Your initial Personal Identification Number (PIN) will be mailed to you separately from the Card.  During the activation process you will want to change your Personal Identification Number (PIN) to a new 4 digit number.  You may also activate your card by simply using your card with your PIN at any ATM or merchant location.   

 

Point of Sale Transactions.

You may use your Card to purchase goods and services at merchants that have agreed to accept the Card and that are equipped with a point-of-sale terminal that can process Visa.  If you use your card to make a purchase greater than the balance remaining on the card, you must tell the merchant the balance of the card before completing the transaction.  The merchant will require payment for the excess by cash or credit. 

 

 

 

Cash Transactions.

You are permitted to use the Card to receive cash at financial institutions that accept Visa debit cards for Cash Advance transactions.  Each Cash Transaction described in this Section 2 (or attempted Cash Transaction) is subject to the Cash Advance fee provided in Section 10. 

 

 

 

Daily Limitations on Frequency of Point-of-Sale and Cash Transactions.

Refer to Section 10 for transaction usage. 

 

 

 

Conversion to US Dollars.

Transactions made in currencies other than US Dollars will be converted to US Dollars under regulations established by Visa and may include a margin and/or fees charged directly by Visa.  Conversion to US Dollars may occur on a date other than the date of the transaction; therefore, the conversion rate may be different from the rate in effect at the time of the transaction.  You agree to pay the converted amount.  For these transactions, the rate of exchange between the transaction currency and the billable currency is either a wholesale market rate or the government-mandated rate in effect one day prior to Visa International processing date, increased by 1%. 

 

 

 

Card Balance.

It is important to track the balance remaining on the card.  You may obtain the information about the amount of money you have remaining on your card by calling 1-800-665-8709 or by visiting the website at:

 

https://www.familyprepaiddebit.com/familycard/oldplankfamcard/login

 

 

 

Illegal Activities.

Card transactions involving illegal activities are prohibited.

 

 

 

Section 3.  YOUR LIABILITY FOR A LOST CARD OR UNAUTHORIZED TRANSFERS

Under the Old Plank Trail Community Bank liability policy, you may incur no liability for the unauthorized use of your Card provided that you notify us within a reasonable time after learning of the loss or theft or your Card.  This policy is subject to the following conditions:

 

 

 

Unauthorized Use defined.

A transaction is considered “unauthorized” if it is initiated by someone other than you without your actual or apparent authority, and you receive no benefit from the transaction. A transaction is not considered unauthorized if (1) you furnish the Card, Card number or other identifying information to another person and expressly or implicitly give that individual authority to perform one or more transactions, and the person exceeds that authority; or (2) for any other reason, we conclude that the facts and circumstances do not reasonably support a claim of unauthorized use.

 

 

 

Reasonable time defined.

Reasonable time will be determined in our sole discretion based on the circumstances but will not be later than 60 days from the transaction date.

 

 

 

Other considerations.

We may deny you the benefit of the policy if (1) we ask you for a written statement, affidavit or other information in support of the claim, and you do not provide it within the time requested or within a reasonable time if no date is stated; or (2) under any other unusual circumstances where we believe denial is appropriate.

 

 

 

Limitation of our Liability.

Our liability under this policy is limited to reimbursing you for the amount of your loss up to the face amount of any unauthorized transaction.  We are not liable for any special, indirect or consequential damages. 

 

 

 

Section 4.  CHARGES

There is no monthly maintenance charge for your Card as long as your card is active.  If the card is inactive 6 months there will be an inactivity fee.  A monthly inactivity fee of $3.00 will be assessed against the card balance after 6 months of inactivity.  All charges are set forth in Section 10, Schedule of Fees and Charges.  Any fees or charges will be charged to your Card.

 

 

 

Section 5. EXPIRATION OF THE CARD

The Expiration date is embossed on the front of your Reloadable Visa® Family Card.  If a balance remains on the card at the expiration date another card will be issued and mailed directly to you.  Or you may stop by the Bank to obtain the funds.  Note:  A monthly maintenance fee of $3.00 will be assessed against the card balance after six months of inactivity.  When your card has expired, it will no longer be accepted as form of payment.

 

 

 

Section 6.  DISCLOSURE OF INFORMATION TO THIRD PARTIES

Disclosure of information about you and your activities relating to your Card may be made to third parties when necessary to complete, process, or investigate transactions, to comply with governmental orders and banking authorities or if you give us permission to do so.

 

 

 

Section 7.  BANK’S LIABILITY FOR FAILURE TO MAKE TRANSFERS

If we do not complete a transaction arising from the use of your Card on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages.  However, there are some exceptions.  We will not be liable, for instance:

 

 

 

• If through no fault of ours, you do not have enough money on your Card to cover a transaction; or
• If the terminal or system was not working properly; or
• If circumstances beyond our control (such as flood or fire) prevent the transaction despite reasonable precautions that we have taken.

 

 

 

Section 8.  ERROR RESOLUTION PROCEDURES

In case of errors or questions about transactions arising from the use of your Card:  Contact Customer Service at (708)478-4447 OR write us at: Old Plank Trail Community Bank,

 

 

 

 

• A description of the error or the transaction you are unsure about, and an explanation as to why you believe it is an error or why you need more information; and
• The dollar amount of the suspected error.

 

 

 

If you tell us orally, we may require that you send your complaint or question in writing within 10 business days.  Generally, we will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly.  If we need more time, however, we may take up to 45 calendar days to investigate your complaint or question.  If we decide to do this, we will re-credit your card within 10 business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation.  If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not re-credit your Card.  If notice of an error involves a transaction not initiated in the United States, the District of Columbia, or the Commonwealth of Puerto Rico; or involves a transaction resulting from a point-of-sale debit transactions; or occurred within 30 days after the Card was issued, the applicable time period for completing an investigation will be 90 calendar days in place of 45 calendar days.  A written explanation will be sent to you within 3 business days after the investigation of the alleged error has been completed.  You may ask for copies of documents that we used in our investigation.

 

 

 

Section 9. GOVERNING LAW/SEVERABILITY

This Agreement will be governed by the laws and regulations of the United States and, to the extent not so covered, by the laws and regulations of the State of Illinois.  A determination that any part of these Terms and Conditions is invalid or unenforceable will not affect the remainder.

 

 

 

Section 10.  SCHEDULE OF FEES AND CHARGES AND TRANSACTION LIMITATIONS

 

 

 

Card Issuance Fee	FREE
Cash Advance	$5.00
Monthly Card Inactivity Fee	$3.00 (after 6 months of inactivity)
Replace / Re-Issue Fee	$5.00
Foreign (out of network) ATM withdrawal	FREE *
Overdraft Fee	$10.00
Max. Balance per Card	$1,500
ATM Withdrawal Limits	4 / $525 per business day
PINed POS Purchase Limits	10 / $500 per business day
Cash Advance Limits	2 / $500 per business day
Daily Signature Purchase Limits	$1000 per business day
Minimum transaction to add funds	$25

*Old Plank assesses no additional out of network fees for ATM transactions, but the bank who owns the machine(s), or the network            driving the machine, may assess fees of their own.